Refund and Returns Policy
Thank you for choosing IPTV World Pro. We want you to be completely satisfied with your purchase, and we understand that sometimes refunds may be necessary. This policy outlines our refund and returns process.
Refunds
We offer refunds on digital products and services under certain conditions. We highly recommend that you get a trial before you make a purchase.
We will refund completely only purchase which has been done in less than 24 hours. After 24 hours, no complete refund can be processed. All other refund requests will be returned partially according to the used period of the subscription if there was an issue from our end that we couldn’t fix in 72 hours. Our support team will contact users in all refund cases.
We will not send refunds nor make partial refunds if:
- The customer didn’t like the channel line-up.
- The customer found another service.
- The customer refused to apply the solutions we provided if he/she had any issue.
Please note that our service does not include adult channels. If you purchased our service with the expectation of accessing adult content, we are unable to offer a refund.
How much time it takes to get refunded?
If you paid using credit cards, the refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 to 31 working days. However, there are cases in which a refund takes longer to process, may take up to 90 days. We are not responsible for this time frame and delays. We are not the payment provider; we are just the IPTV service provider.
Every refund usually takes 20 to 90 working days to take place, and it’s not in our hand to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.
If some channels are freezing, buffering, or not working sometimes:
Though almost all of our servers are stable, sometimes some channels do freeze or don’t work due to various reasons, but it’s not permanently. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by the following reasons:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- Channel is down from the server end.
- Customer changes his/her mind and wanted to withdraw/switch between servers.
- Server update/restart from our end (weekly performance necessary).
In case the user/customer can’t watch their IPTV subscription plan for 72 hours+ because of server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.
Contact us: If you have any questions about our Returns and Refunds Policy, please contact us.
Thank you for choosing IPTV World Pro.
